Our Service
After Sales Service
1.Provided Video technical support, Online support,English Manuel Book.
2.Detailed English User Manual will be equiped with the machine.
3.Broken parts of the quality problem(except the wearing parts) will be sent free in next order.
4.Timely respond to customer's technical problem.
5.New products update for customer reference.

Packaging & Shipping
1)Packaging:
Usually package : Carton package. 
Custom package : If you need to custom wooden box, it needs extra fees.

2)Shipping:
It is recommended to ship by sea or LCL, which will greatly reduce the transportation cost, but it will take longer than air transportation, but it will not affect it. If you need our products, you can plan your time and order in advance.

FAQ
Q1: What is the MOQ for your Straw Cutter Machine? 
A: Our MOQ are 30 sets. And any order quantities are high appreciated.

Q2:Are you a factory or trading company?
 A:We are a manufacture factory with self-supported export right. 

Q3:How is the quality of the machine? 
A: We have been in this field for many years and can supply high quality machine for you.

Q4: Could you provide us a better price? 
A:Of course, we can provide you with an accurate quotation based on your specific requirement and order volume.
 

Q5: Do you accept OEM&ODM?

A: Yes, OEM&ODM can also be provided. Even if we can design the logo and packaging for you on containers at least 20 feet long, you can have your own color, logo and design.
 

Q6: Is this machine installed before packing.

A: The main body of the machine has been installed when packing. Only some spare parts need to be installed. It is very simple and convenient.